Customer Services Executive / Admin Assistant

Customer Services Executive / Admin Assistant - START ASAP
📍 Richmond, Surrey (3 days per week in the office)
💷 £15-17 per hour depending on experience
⏳ Temporary with strong potential to become permanent

Our client looking for a highly organised and proactive Customer Services Executive / Admin Assistant to join their close-knit team of 10. This is an excellent opportunity for someone who enjoys a varied role, combining customer service, administration and finance support within a growing business.

Working across sales, stock and operations, you'll play a key role in keeping the business running smoothly. The successful candidate will be detail-oriented, comfortable working with numbers, able to manage multiple priorities and thrive in a busy environment.

Key Responsibilities

Customer Service & Invoicing (50%)

• Maintain and update the sales orders tracker


• Match daily orders against proof of delivery documentation


• Raise customer invoices, debit notes and credit notes


• Handle customer invoice queries


• Process orders and provide cover for the Customer Services Manager when required

General Administration (30%)

• General office administration and team support


• Manage sample requests and company documentation


• Maintain internal trackers including holiday, sickness and key holder records


• Manage customer and supplier due diligence processes and annual reviews


• Update supplier packaging information and associated spreadsheets


• Ensure company insurance documentation remains current


• Support HR administration, including employee records and compliance documentation


• Maintain customer files and office records


• Manage inventories of samples, POS materials and stored items


• Provide ad hoc support to the wider team

Finance Administration (20%)

• Assist with matching payments to sales invoices


• Process and log supplier invoices for submission to external accountants


• Handle supplier and accounts payable queries


• Maintain accurate filing and financial records

About You

• Previous administration experience is essential


• Finance administration or accounts support experience would be highly beneficial


• Strong attention to detail and accuracy


• Comfortable working with numbers and financial information


• Excellent organisational and communication skills


• Ability to work independently and use initiative


• Able to work well under pressure in a fast-paced environment


• Strong Excel skills


• Experience with Sage 50 and/or Microsoft Dynamics would be advantageous

The Business

• Friendly, sociable and supportive team environment


• Casual-smart dress code


• Opportunity to join at a busy and exciting time of growth


• Genuine opportunity for the role to become permanent

If you're available immediately or on short notice and are looking for a varied position where you can make a real impact, we'd love to hear from you.

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