Complaints Assistant

Eden Brown are seeking a highly efficient Complaints Assistant working for a well known local Housing provider in Manchester The role is temporary for approximately 3 months covering sickness Duties will involve: - Formulating Correspondence to Customers - Calling Customer formally acknowledging complaint and process - Sending letters - Raising BACS requests - To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Due to nature of this role interested candidates must have social housing experience; which includes a full understanding of the Housing Complaints process Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.