Job Description
Customer Service Team Leader Title: Customer Service Team Leader Contract Type: 6 month fixed term contract, Full time, 35 hours Salary starting : 42,149 per annum to 46,410 per annum (London weighted salary) or 37,573 per annum to 41,541per annum (Regional salary), (Dependant on experience) Grade : 8 Reporting Office: London, Stratford or Manchester, Trafford Persona: Homebased Worker: Contractual hours to be worked on a remote basis, with ad hoc office attendance as required. Working Pattern: Monday to Friday, shifts been 8:00am - 6:15pm Closing Date: 25 th September 2026 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. (remove if internal only) Please click here for the role profile - Customer Service Team Leader.docx Join our award-winning Customer Service Centre at L&Q! At L&Q, we're passionate about delivering outstanding customer experiences and inspiring teams to achieve excellence. That's why we're looking for a dynamic leader to join us and make a real impact in our fast-paced inbound customer service centre. As a Customer Service Team Leader, you'll lead and motivate a large team of up to 17 people, driving performance and ensuring first-class service for our residents. You'll bring proven experience in managing high-volume customer service environments and a talent for coaching and developing people to reach their full po