Job Description
Reception & Client Experience Coordinator | Mayfair
Location: Mayfair, London
About the Role
We are seeking a polished, professional, and personable Reception & Client Experience Coordinator to join a prestigious serviced office environment in the heart of Mayfair. This is a fantastic opportunity for someone who thrives in a client-facing role and takes pride in delivering exceptional service.
As the first point of contact for tenants and visitors, you will play a key role in creating a welcoming, professional, and five-star experience while supporting the smooth day-to-day operation of a luxury business centre.
Key Responsibilities
Front of House & Reception
- Deliver an exceptional client and visitor experience at all times.
- Welcome tenants and guests with a warm, professional, and friendly approach.
- Manage visitor arrivals and direct guests appropriately.
- Maintain a pristine, organised, and professional reception area.
- Handle incoming calls, take messages, and transfer calls efficiently.
- Receive, sort, and distribute post, deliveries, and courier items.
- Create strong working relationships with tenants and provide ongoing support.
- Issue and programme access cards and fobs when required.
- Work collaboratively with colleagues to ensure reception is always covered.
Client & Tenant Support
- Act as a key point of contact for tenant queries and day-to-day requests.
- Deliver a consistently high standard of customer service across the business centre.
- Liaise with facilities and management teams to resolve maintenance issues promptly.
- Keep tenants informed with regular updates regarding requests and building matters.
- Build positive, long-term relationships with clients and occupiers.
Building & Facilities Coordination
- Conduct daily building inspections to maintain exceptional presentation standards.
- Identify and escalate maintenance issues promptly.
- Ensure meeting rooms, communal areas, and viewing spaces are prepared to a high standard.
- Support the smooth operation of the building and contribute to a welcoming environment.
Team Collaboration
- Work closely with the wider team to ensure clear communication across the business centre.
- Share important tenant and building updates with colleagues and management.
- Assist with coordinating visitors, deliveries, and operational requirements.
- Contribute positively to a collaborative and service-focused culture.
Administration & Operational Support
- Maintain accurate building records, client directories, and documentation.
- Update internal systems with client requests and relevant data.
- Support access control and security administration.
- Assist with client onboarding and move-in processes.
- Coordinate inventories and supporting documentation.
- Provide administrative support relating to client departures and account updates.
About You
- Previous experience in a receptionist, front-of-house, customer service, hospitality, or office support role.
- Professional presentation and excellent communication skills.
- A natural people person who enjoys building relationships.
- Highly organised with strong attention to detail.
- Proactive, positive, and able to multitask effectively.
- Comfortable using Microsoft Office and internal CRM systems.
- Passionate about delivering a premium customer experience.
What's on Offer?
- Prime Mayfair location
- Professional and supportive team environment
- Varied and client-focused role
- Opportunity to build a career within a prestigious business environment
- Exposure to a diverse portfolio of professional clients
This position would suit an energetic and customer-focused individual who enjoys creating memorable experiences and takes pride in providing first-class service in a professional office setting.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abiliti