German speaking Customer Service Advisor

Customer Service Advisor (German speaking team)

Northampton

£29,200 plus excellent benefits package

There is also a part time requirement with the same client offering £17400 working three days a week but must speak Austrian German.

Remote work on later shifts also available

CCR is supporting a fast-growing innovative company with operations within the UK and Europe, the team have grown rapidly this year and is expanding again. The opportunity to join this team will open opportunities within Senior capacities for those wanting career development. This is a fantastic opportunity to use your German Language skills and work within a fun and exciting team.

Full training (9am – 3pm first two weeks for training) and support is provided – ideally the successful candidate would have had some experience working within Customer Service (retail experience also suitable for some positions)

Key Responsibilities

• Customer Support: Provide exceptional customer service to German-speaking clients/customers via phone, email, and chat and other social channels
• Issue Resolution: Address and resolve customer issues and complaints promptly, maintaining a high level of customer satisfaction.
• Documentation: Maintain accurate records of customer interactions and feedback and assist in document translation.
• Communication: Liaise with delivery teams to ensure clear communication and efficient service execution.
• Feedback Collection: Gather customer feedback to identify areas for service improvement and relay this information to the management team whilst responding to the customer needs.

Qualifications

• Language Skills: Fluent in German and English, both written and spoken. This will be tested during the interview process.
• Experience: Previous experience in customer service
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Strong ability to handle challenging situations and resolve issues effectively.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Benefits

• Competitive salary.
• 23 days holiday + public holidays
• Comprehensive training and development programs.
• Opportunities for career advancement within the company.
• Supportive and collaborative team environment