Careers & Internships Officer

FTE: 0.8FTE (working 29.6 hours per week) Duration of Contract: 7 month Fixed Term Maternity Cover Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year Location: College Lane Campus, Hatfield with flexible location working on campus and from home Main duties and responsibilities You will support with general internship project management and administration, implementing systems and procedures to ensure a high-quality business service, as well as clear communication and coordination across relevant stakeholders. As the first point of contact for client enquiries and information requests, you will handle communications through various contact methods, including face-to-face, telephone, video conferencing, email, messaging and other formats as appropriate ensuring that agreed customer service standards are always adhered to. You will ensure effective administrative procedures are developed, practiced and maintained, track live project progress, maintain the annual project schedule, and assist with the delivery of relevant team and department events throughout the year. The role also includes acquiring an understanding of the University’s Policies and Regulations relevant to the area of work, and to ensure compliance with legal and regulatory requirements such as finance, health and safety, data protection, copyright and licensing, and security including information security. Skills and experience required The ideal candidate will have experience in delivering excellent customer service and be proficient with business IT tools, such as email, web, database, word processing, spreadsheet, presentation, scheduling – ideally Microsoft Office tools, i.e. Word, Excel, and Outlook. You will possess good written and oral communication skills, with the ability to deal with sensitive commercial or personal material with strict confidentiality. You will be able to work and communicate effectively with people across many disciplines and at all levels of seniority, be able to receive, understand and interpret guidelines and procedures, and be able to prioritise a demanding workload and to work to tight timescales and deadlines. A methodical approach to work with attention to detail and accuracy is essential. The ideal candidate will be self-motivated with the ability to work independently within a specific brief and be a good team player who is able to work across the department and wider university. You will demonstrate an evident commitment to the university's values, equality and diversity objectives, and a commitment to continuous improvement and professional development. Qualifications required You will be educated with a minimum of A-levels or equivalent, or proven professional work experience. Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. Internal applicants – please ensure you apply via your employee self-service portal. We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made. Contact Details/Informal Enquiries: Jevon Cato Careers Operations & Placements Manager – j.cato3@herts.ac.uk Closing Date: 04 October 2026 Interview Date: TBC Reference Number: REQ000848 Date advert placed: 11 September 2026 £28,778 pa pro rata to £32,080 pa pro rata by annual increments on achieving designated skills and experience, UH5