Controller/Planner

Exciting full-time opportunities available for Controller/Planners to join our team at our Lincolnshire Headquarters ​ Who Are We? At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide. ​ What Can You Expect? We’re looking for motivated, compassionate individuals who are structured and committed to providing outstanding customer experiences. You would be joining us in the role of Controller/Planner, where you will be responsible for planning and controlling the daily movement of medically eligible patient journeys to and from their healthcare appointments in our non-emergency ambulances. The aim of this role is to ensure precise controlling and planning of the ambulances, to allow eligible patients to get to and from their appointments in a timely manner, whilst ensuring mobility requirements of the booked journey are met. We offer full-time, permanent positions, working 37.5 hours per week across a flexible schedule from Monday to Sunday, between 6am - 10pm. The role is based in North Hykeham, within walking distance of the train station, with free on-site parking available. ​ Summary Of Main Duties Include Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments. Allocating of physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers. Liaising with healthcare professionals and hospital departments to ensure that we are able to maximise the utilisation of the available vehicles and staff. Building effective relationships with crews in order to ensure the best possible patient experience. To work within a team to make decisions about transportation which deliver the best outcomes for patients. ​ What’s In It For You? Competitive Hourly Rate - £13.26 rising to £14.26 after 1 year Contractual Sick Pay after 12 months service Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured Increased holiday allowance for long service ​ Refer a Friend Earn up to £500 for each friend you bring on board Pension Scheme Full Controller/Planner training induction and ongoing mentorship Opportunities to grow and develop Engaging Workplace Culture with regular company updates and Employee of the Month ​ We are Looking for Great People Who: Experience of working in a similar transport control environment, using logistical and planning skil