Service Coordinator

Service Coordinator Redditch Up to £40k DOE We are recruiting for a Service Coordinator to join a fast-growing business operating within the engineering and technical services sector. This is an excellent opportunity to join a dynamic organisation where you'll play a key role in supporting field engineers, coordinating service delivery, and ensuring a first-class customer experience. As Service Coordinator, you will be responsible for the day-to-day planning and coordination of engineering services, including installations, breakdowns, planned maintenance, and off-hires. Working closely with engineers, customers, subcontractors, and internal teams, you will ensure operations run smoothly and efficiently. Responsibilities Coordinate engineer schedules and allocate resources effectively Manage reactive breakdowns, service requests, and planned maintenance activities Liaise with customers, engineers, subcontractors, and suppliers Support operational planning to maximise engineer utilisation Maintain accurate service records and operational documentation Manage compliance administration, training records, and certification tracking Support supplier and subcontractor onboarding processes Assist with continuous improvement initiatives and process development Deliver excellent customer service and communication throughout the service lifecycle To be considered you will have/be: Previous experience in a coordination, scheduling, administration, or customer service role Experience within engineering, HVAC, plant hire, logistics, facilities management, or construction is desirable Excellent organisational and time management skills Strong communication skills with a customer-focused approach Ability to prioritise multiple tasks in a fast-paced environment Apply now to find out more. This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.