Job Description
Purpose of the Role To conduct high-quality, in-person property viewings and tenant check-ins across the portfolio, ensuring every prospective and new tenant experiences a well-organised, professional first impression of the property and the business. This role exists to deliver well-prepared, well-attended viewings that convert interest into applications, stage and move marketing kits so every void room is show-ready, conduct smooth, professional tenant check-ins on move-in day, and maintain a strong, qualified applicant pipeline to support high occupancy. Ultimately, this role is responsible for turning interest into occupancy through excellent in-person delivery. Key Responsibilities Viewing Delivery (primary responsibility) Conduct viewings in person across the portfolio, working to a scheduled diary Confirm appointments ahead of time and follow up to reduce no-shows Ensure every viewing property is presented well and show-ready before arrival Provide applicants with relevant information on the property, houseshare and tenancy terms during the visit Give confident, accurate answers to applicant questions on-site Marketing Kit Staging & Void Room Prep Collect, stage and move marketing kits between void rooms ahead of each viewing Ensure void rooms are presentable and consistent with brand standards Flag any condition issues found in void rooms during staging visits Tenant Check-Ins Conduct move-in check-ins with new tenants, in person Talk new tenants through house rules, facilities and key information on arrival Ensure a smooth, positive handover on move-in day Support check-outs and inventories as required Applicant Qualification Ask the right questions to assess suitability, in person and prior to booking a viewing Filter out unsuitable applicants early Maintain clear records of applicant status Pipeline Management Maintain a clear and organised applicant pipeline Follow up with warm lead