Security Officer

About The Role Job Title: Public Realm Security Officer Site/Location: EC3V– City of London Pay Rate: £15.00 per hour Shift Pattern: 4 on 4 off  – Split Shifts (12 hours per day) 08:30am - 23:30 Summary of Role The Public Realm Security Officer is responsible for maintaining a safe, secure and welcoming environment. The role involves proactive patrolling, engagement with the public and local businesses, deterring antisocial behaviour, and supporting partnership agencies including the police and local authority to ensure the safety and wellbeing of all who use the area. As a Public Realm Security Officer, you will deliver exceptional customer service, maintain a smart and professional appearance, and ensure the premises are secure, fostering a safe working environment for both visitors and occupiers. Your presence will be highly visible, contributing to a positive working culture while preventing any security breaches or inappropriate activities that may arise. Alongside responding to incidents as they occur, your key focus will be to detect, deter, and protect in a confident and professional manner. We are seeking a dedicated and vigilant Security Officer to join our team. The Officer will play a vital role in maintaining security during the mobilisation phase, ensuring the safety of personnel, equipment, and property. This role requires an individual who is proactive, detail-oriented, and able to thrive in a dynamic and fast-paced environment. Main Responsibilities Security & Access Control • Monitor and control access to the building, ensuring that only authorised personnel and visitors enter the premises. • Conduct ID checks, bag search, body search using the wand in accordance with site policy. • Carry out routine internal and external patrols, covering office floors, public areas, and perimeter spaces. • Observe and report any suspicious activity, unauthorised access, or security breaches immediately to the Security Control Room/Duty Security Manager. Customer Service & Public Engagement • Provide a professional and courteous point of contact for all building users, tenants, and visitors. • Offer assistance, directions and information politely and proactively. • Support corporate events or functions held within the premises, assisting with guest management and crowd control. • Represent the company and client brand with professionalism and integrity at all times. Incident Response & Reporting • Respond swiftly and effectively to incidents such as fire alarms, medical emergencies, evacuations, and disturbances. • Administer first aid where trained and required. • Prepare accurate and detailed incident and occurrence reports using company reporting systems. • Liaise with emergency services and site management during incidents and follow established escalation procedures. Health, Safety & Building Standards • Ensure that all health and safety procedures are followed, including fire safety checks and emergency evacuation drills. • Conduct regular inspections of fire exits, doors, and safety equipment, reporting defects promptly. • Identify and report hazards, maintenance issues or environmental concerns within the building or public realm areas. • Maintain a clean, tidy and secure working environment. Collaboration & Professional Conduct • Work closely with facilities, reception, housekeeping and engineering teams to support smooth building operations. • Participate in site briefings and handovers to ensure clear communication between shifts. • Uphold confidentiality and data protection principles when handling sensitive information. • Demonstrate integrity, reliability and discretion in all aspects of the role. Key Attributes & Skills Customer contact: Will demand many different reactions/responses from you and you will need to respond appropriately and in a timely fashion. You will need to display many key attributes to deliver responses in a customer friendly way. Enthusiasm: Makes the job easier, provides greater job satisfaction and affects the perception of the service you provide. Approachability: Projecting a positive attitude and friendly disposition will show you as an approachable person, someone who is easy to talk to; people needing assistance will be drawn to you for help. Appearance: Excellent level of appearance is important as part of the corporate environment and must always be kept to the high standard. Confidence: By having a positive attitude, having faith in your own abilities, and having the knowledge needed for the job will help you exude an air of confidence which will rub off positively on others. Proactive: By being proactive, you can highlight or even pre-empt incidents, security, health and safety or maintenance before they get out of control. This can help prevent accidents across the portfolio as well as save time and money. Discipline: Always arrive for shift on time and on post at 0700 or your contracted start time. Ensure you are in control of your emotions and do not let