Job Description
Crown Court Administrative Officer Location: Leicester Monday To Friday - On site working Pay Rate £12.86ph If you enjoy helping people navigate important processes with clarity, calm and confidence, this is a fantastic opportunity to support a busy justice environment in Leicester. Our Client is seeking customer-focused professionals to provide administrative and operational support, ensuring users, stakeholders and judicial teams are supported end-to-end. What you'll be doing: * Undertaking administrative tasks to help prepare for, facilitate and conclude hearing activity * Providing support to users and stakeholders via face-to-face engagement, telephone (incoming and outbound), and responding to correspondence in a range of formats * Using service scripts and knowledge articles to signpost users to the most relevant support and services * Following complaints policies and procedures, supporting users through the process and responding promptly where escalation may be needed * Processing and maintaining accurate case file information, including secure information handling and compliance with retention/data-loss protocols * Supporting jury service activities such as selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees * Assisting with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters * Supporting enforcement activity by helping with financial assessments, aiding fine collection, and producing basic statistical and financial reports * Contributing to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance * Supporting operational delivery by processing work using standard operating procedures and meeting performance targets What you'll bring: * Strong customer service skills, with the ability to communicate clearly and consistently-even when needs are specific or complex * Confidence handling correspondence, telephone enquiries and face-to-face interactions professionally * A careful, process-led approach to administration, data accuracy and secure information management * The ability to follow policies and procedures, and remain responsive to changing priorities in a busy environment * A supportive attitude and willingness to help prevent issues from escalating Additional information: * Occasional travel to Loughborough Magistrates Court and Leicester Magistrates Court * You may also be required to carry out Crown Court usher duties Ready to bring your customer focus and organisation skills to a role where your support makes a real difference? Apply now to be considered for one of these roles in Leicester with a reputed client. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.