Admin Officer

Customer Services & Data Operations Officer - Admin Officer Location: Birmingham Fully Office based Basic DBS Pay Rate - £12.86 Are you at your best when things need to be accurate, responsive and well organised? Our Client is hiring for a reputed client to support frontline operational services at a Birmingham Government Hub. This is a hands-on role where you'll help keep customer journeys moving smoothly-through excellent service, careful data handling, and quick, reliable resolution. What you'll be doing: * Manage post and shared mailboxes, responding to internal and external enquiries with timely, satisfactory outcomes * Validate and create new supplier/customer records, and process future amendments accurately * Process a high volume of customer Discharges and Deeds via Land Registry, maintaining strong attention to detail * Input, maintain and update the Customer Relationship Management system to ensure data integrity * Support colleagues by helping resolve customer issues and complaints with a professional, helpful approach * Contribute to discussions to implement new processes or improve existing procedures * Work with other departments to help deliver departmental Key Performance Indicators and targets * Build effective relationships across teams to maintain strong service levels and smooth handovers What you'll bring: * Able to handle a busy workload while maintaining accuracy and high service standards * Experience using systems to maintain and update customer and supplier records * A supportive, customer-focused mindset-calm, empathetic and solution-orientated * Experience supporting improvements to operational processes (from "better ways of working" to practical process changes) * Flexibility to undertake duties appropriate to the role's level and responsibilities Additional information: * Qualifications/knowledge: 5 GCSEs including maths and English, or similar level through experience If you're keen to bring your accuracy, customer care and process-improvement mindset to a role that truly supports frontline operations, we'd love to hear from you. Apply today and take the next step with a client who values a positive, inclusive culture. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.