Call Handler

Exciting full-time opportunities available for Call Handlers to join our team at our Lincoln Headquarters Contact Centre ​ Who Are We? At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide. ​ What Can You Expect? ​ You would be joining us in the role of Call Handler, where you will be the first point of contact for service users and healthcare professionals. You’ll receive calls that are primarily to arrange non-emergency transport for eligible patients who require assistance getting to and from their healthcare appointments. You’ll ensure every caller receives a respectful and professional experience from their very first interaction with HTG-UK, while accurately recording patient and journey details into our system and upholding HTG-UK’s core values. We offer full-time, permanent positions with a 37.5-hour working week, scheduled flexibly across Monday to Sunday. The role is based in North Hykeham, within walking distance of the train station, with free on-site parking available. ​ Summary Of Main Duties Include ​ Receive and process transport requests from patients and healthcare professionals (HCPs). Apply the agreed eligibility process to all relevant bookings to ensure fair and consistent service. Accurately input transport requests into the computerised booking system. Handle enquiries and escalate appropriately to ensure smooth and effective communication. ​ What’s In It For You? Hourly rate £12.71 per hour Contractual Sick Pay after 12 months service Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured Increased holiday allowance for long service Refer a Friend Earn up to £500 for each friend you bring on board Pension Scheme Full Call Handler training induction and ongoing mentorship Opportunities to grow and develop Engaging Workplace Culture with regular company updates and Employee of the Month ​ We are Looking for Great People Who: Are fluent in the English language, with a good standard of IT skills Strong accuracy and attention to detail Ability to handle sensitive or emotional conversations appropriately Reliable, punctual and committed to delivering high-quality service. Ability to communicate with people from diverse backgrounds, showing empathy, respect, and understanding. Understanding of patient confidentiality and data protection (GDPR). Easy Apply (EA) Not Going to Uni will supply your email address to the employer as part of the p