Patient Transport Liaison Officer

Exciting full-time opportunity available for a Patient Transport Liaison Officer to join our team at the Transport Desk, Norfolk and Norwich University Hospital on a temporary basis for up to 6 months, with the potential for the role to become permanent following the initial contract period ​ Who Are We? At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide. ​ What Can You Expect? We are looking for a dedicated individual to join us in the role of Patient Transport Liaison Officer on an initial temporary contract for up to 6 months, with the potential to become permanent. Working 37.5 hours per week, you will play a vital role in supporting safe and timely patient discharges while ensuring effective transport coordination across hospitals throughout the region. ​ In this role, you can make a huge difference to patients' journeys through liaising with healthcare professionals at all levels, both internally and externally. You will help ensure effective patient flow within the Norfolk and Norwich Hospital, supporting contractual requirements and aligning with wider healthcare system priorities. The role responsibilities will include coordinating patient discharge journeys and, where possible, integrating these with existing planned outpatient transport to maximise efficiency and improve the patient experience. This will involve negotiating collection times with ward and site teams, as well as working closely with outpatient clinics to effectively plan patient arrivals and departures, including coordinating and adjusting appointment times where required to ensure a smooth and seamless transport journey. ​ Summary Of Main Duties Include: ​ Be based on-site at NNUH desk. Support the control and planning team to ensure efficient patient flow between the Acute Hospital and Patient Transport Provider, with a focus on discharges. Prioritise patient transport needs within the service to maximise the efficient use of transport resources. Collaborate closely with hospital site teams and control teams to ensure smooth and effective patient flow. Attend daily bed meetings and work with Clinicians and Bed Managers to align priorities and assist with time-critical discharge journeys. Ensure discharges from your acute site are planned within KPI targets. Assign patients to the correct transport crew/resource and verify patient locations. Accurately update confidential patient information in hospital a