Repairs Supervisor

Repairs Supervisor Salary up to 42,047 Burton Upon Trent Permanent, Full Time Are you an experienced repairs and maintenance professional with a passion for leading teams, delivering excellent customer service, and achieving high-quality results? If so, we'd love to hear from you. We are looking for a proactive and motivated Repairs Supervisor to join our Property Services team. This is an exciting opportunity to play a key role in delivering an efficient, customer-focused responsive repairs service across our homes. About the Role - Reporting to the Repairs Manager, you will be responsible for supervising repairs and maintenance works across our housing stock, ensuring work is delivered safely, efficiently, on time, and to the highest standards. You will lead and support a team of operatives, apprentices, and subcontractors, providing day-to-day supervision, performance management, coaching and technical guidance. You'll work closely with colleagues across Property Services to ensure resources are effectively planned and customer expectations are consistently met. As a customer-facing supervisor, you'll also be a key point of contact for residents, helping to resolve issues, manage complaints, and ensure a positive customer experience throughout the repairs process. Key Responsibilities Lead and supervise responsive repairs and maintenance activities across our housing stock. Manage, motivate and develop a team of operatives. Carry out site inspections, quality checks, risk assessments and toolbox talks. Ensure works are completed safely, efficiently and to the required standards. Monitor productivity, performance and service targets, taking corrective action where required. Coordinate labour resources and support effective scheduling of work. Manage subcontractors and suppliers, ensuring value for money and quality outcomes. Investigate service failures, delays, complaints and insurance claims. Maintain accurate record