Job Description
360 Office BA Job Description: About the Role: We are looking for an enthusiastic and organised Business Administration Apprentice to join our team and develop a wide range of administrative, customer service and business skills. This is an excellent opportunity for someone who is at the beginning of their career and wants to gain practical experience within a growing technology and business services company while working towards a recognised Level 3 Business Administrator qualification. You will work closely with different members of the 360 Office team, supporting the smooth running of day-to-day business operations. You will gain experience across areas such as administration, customer service, sales support, purchasing, finance, data management and general office coordination. The role would suit someone who is organised, reliable, confident communicating with people and keen to learn. You do not need extensive previous office experience—we are looking for the right attitude and someone who is willing to develop. Key Responsibilities: As a Business Administration Apprentice, your duties may include: • Providing general administrative support to the 360 Office team. • Answering telephone calls and responding to emails in a professional and helpful manner. • Welcoming and assisting customers and visitors. • Processing customer and supplier information accurately. • Updating company systems, databases and records. • Preparing documents, reports, quotations and correspondence. • Supporting the sales team with administration and customer enquiries. • Assisting with customer orders, deliveries and supplier communications. • Raising and processing purchase orders and invoices. • Assisting with stock and office supply administration. • Maintaining accurate electronic and paper records. • Scheduling meetings and helping to coordinate appointments. • Supporting customer service activities and helping ensure customers receive a positive experience. • Assisting with company communications and marketing administration when required. • Carrying out data entry and ensuring information is kept accurate and up to date. • Helping with general office organisation and administration. • Learning how the different areas of a Managed Service Provider work together, including IT, print, telecoms and business services. • Taking on additional responsibilities as your confidence and knowledge develop. Training & Development: As part of your apprenticeship, you will work towards a Level 3 Business Administrator Apprenticeship Standard. You will receive on-the-job training and support from the 360 Office team while developing practical skills in areas including: • Business administration • Customer service • Communication • Organisation and time management • Microsoft Office and digital systems • Data management • Finance and invoicing processes • Sales and customer support • Business operations • Professional workplace behaviours 360 Office works extensively with technology and business software, so this role provides an opportunity to develop strong digital skills alongside traditional administration experience. The company also works with leading technology providers including Microsoft, HP, Dell, Lenovo, Ricoh, Kyocera, BT and others. About You: We are looking for someone who: • Is enthusiastic and keen to learn. • Has a positive and professional attitude. • Is organised and able to prioritise tasks. • Has good attention to detail. • Is confident speaking to customers and colleagues. • Has good written and verbal communication skills. • Is comfortable using computers and willing to learn new software. • Can work independently but also enjoys being part of a team. • Is reliable, punctual and takes pride in their work. • Is willing to ask questions and develop their skills. • Has a genuine interest in working in a business environment. Previous office experience is not essential. We are more interested in your attitude, willingness to learn and potential to develop within the business. What We Can Offer • A structured apprenticeship with a recognised qualification. • Practical experience within an established UK technology services business. • Training and support from experienced colleagues. • The opportunity to gain experience across different areas of business administration. • Development of valuable IT and digital workplace skills. • A friendly, customer-focused working environment. • Opportunities to take on increased responsibility as your skills develop. • Potential for a long-term career with the business for the right candidate.