Estates Assistant

Next Chapter Talent is delighted to partner with a respected property and estates services organisation in the search for an Estates Assistant . This is an excellent opportunity for a proactive, organised individual to support the operational delivery of property services and contribute to efficient, well-managed estates. You will be joining a collaborative team where accuracy, responsiveness, and excellent communication are highly valued. This role offers exposure to a broad range of property support functions and is ideal for someone who enjoys structured work, diverse duties, and helping deliver great customer experiences. The Role As an Estates Assistant, you will provide administrative and operational support across estate activities, ensuring that key tasks are followed through efficiently and stakeholders are kept informed. You will help maintain service quality, smooth workflow, and positive communication across multiple workstreams. Key Responsibilities Administrative Support Maintain and manage tracker sheets and logs for tasks, works, and follow-ups Monitor and organise a busy central inbox, ensuring timely responses and accurate allocation of queries Update records to ensure data integrity and accessibility Customer & Resident Engagement Handle resident queries and requests professionally via phone and email Communicate with internal teams to provide updates, clarify tasks, and escalate issues when required Keep residents informed of progress on repairs, works, or general enquiries Escalate complex or sensitive issues to senior team members as appropriate Communication & Coordination Liaise with contractors, internal teams, and service providers to coordinate activities Assist with scheduling and follow-up for works and appointments Draft and distribute routine communications and notices General Support Assist the estates team with ad-hoc tasks as required Support continuous improve