Job Description
Job Advertisement: Part-Time Customer Service Administrator Are you a customer-focused individual with a passion for providing exceptional service? Our client, a well-respected organisation covering the Northumberland area for Housing and Development, is seeking a dedicated Part-Time Customer Service Administrator to join their vibrant team in Ashington. Main Purpose of the Role: In this pivotal role, you will support the Customer Service team in addressing tenant queries, fostering strong partnerships for a collaborative working environment. The position offers a flexible schedule, with hours from Monday to Thursday (1:00 PM - 5:30 PM) and Fridays (1:00 PM - 5:00 PM) totalling 25 hours a week, making it an ideal opportunity for those seeking a work-life balance. Salary £13.45 an hour. Key Responsibilities: Manage reception switchboard duties, ensuring a warm and professional greeting for all visitors and callers. Provide general administrative support to enhance team efficiency and effectiveness. Offer first-line solutions to tenants, striving to resolve queries promptly and effectively. Handle confidential data with the utmost care and discretion, maintaining the integrity of information. Utilise excellent communication skills to build rapport with tenants and colleagues alike. Demonstrate competence in Microsoft packages; training will be provided on the organisation's internal systems. What Our Client Offers: A welcoming and supportive work environment within a dynamic team. Opportunities for professional development and training. A competitive salary commensurate with experience. The chance to make a real difference in the community by supporting housing and development initiatives. Who We're Looking For: The ideal candidate will possess: A strong customer service orientation, with a friendly and approachable demeanour. Excellent communication skills, both verbal and written. Proficiency in Microsoft