Membership Relations Executive

MEMBERSHIP RELATIONS EXECUTIVE Based: Bloomsbury, Central London Salary: £26-30,000 PA Dependent on Experience BACKGROUND AND PURPOSES OF THIS ROLE The BioIndustry Association is the UK’s trade and membership organisation for biotech and innovative life sciences.  With 600+ members and a full programme of advocacy and connecting people across the sector - through committees, communities, publications, campaigns, online and in-person events – the opportunities for organisations keen to support the sector and connect with companies are significant. With the growth of our membership and activities, we have had a strong focus on member relationship management and retention, with a growing need to help service the membership and assist them in utilising the benefits. We are now looking for a membership relations executive who understands our ethos and the value of excellent customer relations to help service, engage and maintain close connections with our membership. DUTIES AND RESPONSIBILITIES Member Support Support the Associate Director for Membership and Business Development & the Senior Membership and Business Development Manager in building and maintaining relationships with BIA members To form effective connections with key personnel at member organisations to encourage engagement, event attendance, wider use of benefits and participation in BIA business solutions programme Gain a strong understanding of all BIA activities/initiatives in order to present the benefits and opportunities of BIA membership to potential and existing members in a professional manner To provide administrative support to BD and Membership function To work closely with the wider BIA team to deliver the overall membership strategy To support in coordinating email responses to new and existing member enquiries Work with wider team to ensure that lead capture through all channels (website, online communications, printed collateral, events, networking etc.) is comprehensive and provides the information necessary for effective follow up Work with contacts at our business solutions partner programmes to develop these schemes further – maximising membership benefit and income for BIA Retention and renewals Assist in member retention calls/meetings Work with the wider team to design engagement campaigns and target existing members informing them of latest benefits Work with Membership team to ensure any issues with renewing members are addressed promptly and to a satisfactory conclusion Events and networking Attend relevant industry and BIA events (UK & overseas) to network and to promote the benefits of BIA membership and build a professional network of contacts. This will include occasional evening and weekend work. Regular visits to BIA members offices and external events throughout the UK where appropriate Maintaining accurate records on the CRM Work with Membership team to monitor and keep membership data up to date at all times KNOWLEDGE, SKILLS AND EXPERIENCE Essential Demonstrable Skills: Excellent customer service skills Professional and clear communicator Efficient and confident networker Strong desire to work for a mission driven and purposeful organisation Personable, conscientious and willing to adapt and be flexible Ability to grasp and convey a membership/service/NFP based offering Professionalism and ability to confidently liaise with decision makers Strong attention to detail and ability to multitask Excellent presentation and written communications Experience in using all standard Microsoft programmes A self-starter who can work independently and as part of a team Proven ability to get to grips with complex subject areas quickly Experience of using CRM databases in relation to contact management or sales leads Degree-level education or equivalent Desirable Skills: Ideally 1- 2 years’ experience from a similar membership relationship role Experience of using Microsoft Dynamics for contact management Experience working within a not-for-profit/trade association Life science background (ideal, not necessity) WORKING FOR THE BIA Building a thriving, diverse workplace is a priority across all industries. The BIA is committed to providing a fair and equitable working environment, to attract and nurture people from all backgrounds. We value the individuality and diversity that employees bring to the company throughout our activities. WORKING PATTERN We are currently working in a hybrid pattern, whereby we work 3 days in the office and 2 from home. If the successful candidate is located within 40 miles of the London office, we expect them to adhere to this pattern. HOW TO APPLY Interested candidates are invited to submit their resume/CV and a cover letter detailing their relevant experience, with reference to the job description, outlining their approach to the role. Please note that all offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK. Applications written using an AI gen