Lottery Coordinator (Fixed Term Contract) in Sully

Vacancy type: Paid Vacancy

Location: Head Office - Sully

Contract type: Fixed term

Contract hours: Full time

Function: Cracker jackpot

Salary: £9,914 - £10,200 per annum (FTE £24,785 - £25,499 per annum), depending on experience

Contract length: Fixed Term Contract for 6 months

Weekly hours: 15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, with 6 hours to be worked on a Fridays.

Ref No: 1111

Closing Date: 21/09/2026

We're looking for a highly organised and customer-focused Lottery Co-ordinator to help deliver our successful Crackerjackpot Lottery. This is an exciting opportunity for someone who enjoys combining administration, data accuracy and supporter care in a role that makes a genuine difference. 

About the role:

As the first point of contact for many of our lottery players, you'll play a vital role in creating exceptional supporter experiences while ensuring the smooth and compliant operation of our weekly lottery draw.

You'll be responsible for supporting the day-to-day operation of the Crackerjackpot Lottery, including:

• Processing lottery payments and maintaining accurate supporter records.
• Supporting the administration and financial processes required for each weekly draw.
• Managing lottery entries, raffle responses and prize allocations in line with regulatory requirements.
• Maintaining high-quality data within our CRM system.
• Responding to supporter enquiries by phone, email and post, delivering outstanding customer service.
• Ensuring all lottery processes and procedures remain current and support business continuity.

This is a fixed-term, part-time role working 15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, subject to business need. However, a minimum of 6 hours must be worked on a Friday as part of the weekly working pattern.

The successful candidate will be required to work on-site at Tŷ Hafan.

About you:

We're looking for someone who is: 

• Organised, methodical and highly accurate. 
• A team player who is approachable and personable. 
• Passionate about delivering excellent service. 
• Comfortable handling numerical information and financial processes. 
• Confident using Microsoft 365 and learning new systems. 
• Experienced in administration, data entry and record keeping. 
• Skilled at managing multiple priorities while maintaining attention to detail. 
• Experience working with a CRM system and delivering excellent customer service is essential.

Our employee benefits:

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes 
• Discounted gym membership and shopping discounts
• Free secured parking.

This role is based at our Head Office in Sully, with hybrid working available. The successful candidate will be expected to work on site for a minimum of three days each week.

Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and su