Asset Supervisor

Asset Supervisor - Helpdesk - Temporary to Permanent Our client is a large and complex organisation responsible for managing a substantial estate portfolio, delivering facilities maintenance and compliance services across a diverse property portfolio. Due to continued investment within the Facilities Maintenance & Compliance function, an opportunity has arisen for an experienced Asset Supervisor to lead the Helpdesk and Stores teams, ensuring the delivery of a high-quality, customer-focused service. Your new role As Asset Supervisor - Helpdesk & Stores, you will be responsible for the day-to-day management of the Facilities Helpdesk and Stores functions, supporting service delivery across a large and varied estate. You will lead and support operational teams, monitor service performance, manage stakeholder relationships and drive continuous improvement through effective use of CAFM systems, reporting and service management processes. This is an excellent opportunity for an experienced FM Helpdesk, CAFM or Facilities Coordinator professional looking to progress into a supervisory role within a large and professional facilities' management environment. Key responsibilities: Lead the day-to-day operation of the Facilities Helpdesk and Stores functions. Support, mentor and develop Helpdesk and Stores Operatives. Act as a key point of contact for internal stakeholders and service users. Ensure service delivery is maintained in line with agreed Service Level Agreements (SLAs). Develop and improve processes to enhance customer service and operational efficiency. Produce KPI reports and analyse CAFM system data to monitor service performance. Track work order status and provide accurate management information. Build strong relationships with Facilities Managers, Supervisors, Contract Managers and key stakeholders. Coordinate stock control, procurement activities and inventory management processes. Support budget controls and procurement procedures in l