Clerical Assistant

Job DescriptionTo provide clerical support to Community Care staff.  RequirementsProvide a clerical support service to Community Care staff.  Provide a reception service to Community Care staff.  Enter and update client information on Care First (Social Work Information System) and other data base as required.     Health and Safety  ResponsibilitiesProvide a clerical support service to Community Care Staff. Type and word process from draft documents, including routine correspondence in the form of standard letters, memos and reports, as well as other materials involving creative layouts. Prioritise workload according to timescales set by indicating to the relevant staff member whether or not a request can be met within the timescales set. Utilise a variety of software packages according to the requirements of particular tasks. Provide a reception service for Community Care Staff. Answer telephone calls, dealing with both routine and complicated enquiries where possible and pass on messages to appropriate contact person when necessary. Arrange for the faxing of documents and correspondence as required and ensure that incoming faxes are directed to the appropriate contact as timeously as possible. Photocopy documents and materials. Open, date stamp and distribute incoming mail. Enter and update client information Care First (Social Work Information System) and other data base as required. Undertake necessary training required to enable accurate and efficient use of Care First system and other data base. Enter and update client information on Care First package or other data base as required. Health and Safety To take reasonable care for the health and safety of self, other staff and service users as defined by Council policy and other relevant documentation and training. To co-operate with the Council in ensuring that health and safety duties are complied with. The above is intended to provide a clear but concise statement of the present MAJOR TASKS and ACTIVITIES of the job. It is not an exhaustive list of all its detailed duties.  The IndividualExperience of working in a busy office environment using relevant technology and equipment e.g photocopier, E-mail, Intra/Internet Clerical/ typing and word processing experience. Experience in packages including Word, Excel, Access. Reception experience 4 SQA /Standard Grades or equivalent at level 3 or above including English and Secretarial Studies (or equivalent) Effective verbal and written communication skills. Effective organisational skills with an ability to prioritise work. Self confidence Self motivated Ability to record information accurately Ability to use own initiative and to work as part of a team. Confident, efficient and reliable Ability to relate well with all levels of staff Discreet and tactful Willingness to accept direction/delegation Appreciation, acceptance and commitment to the importance of confidentiality. Ability to work in an open plan office Ability to work in different offices dependent on service requirements Must be able to work flexibly to meet the needs/demands of the service   Closing Date: 18 September 2026 Starting Salary: £27,671.80 £14.68 per hour 18.125 hours per week Proposed Interview Date: For further information please contact Zandra Smith 01343 553024