Job Description
Job DescriptionWe believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city.
To help us achieve that, we are looking for 2 Clerical Assistants, to join our Business and Strategy, Corporate Admin team and the Museums Admin Team.
One post provides a wide range of administrative support to HQ service teams, including Marketing, Events, Learning & Development and Infrastructure Support. The other post is within the Museums Admin Hub supporting all GL Museum Venues.
*A key element of the 21 hour post is delivering a professional welcome and enquiry service for visitors to Glasgow Life Headquarters within a busy office environment
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours: 35 hours per week, Monday – Friday , 09:00 to 17:00.
35 hours per week, Monday – Friday 09:00 – 17:00.
Please note: The 21 hour post is a fully office-based role. Attendance at Commonwealth House is required during all contracted hours. Hybrid or home working is not available for the 21 hour post.
Contract type: Permanent.
Pay details:
Pay details: The listed salary is for a full-time role.
Location:
Commonwealth House. 38 Albion street, Glasgow G1 1LH with excellent public transport links and payable parking nearby.
Glasgow Museums Resource Centre, 200 Woodhead Rd, Glasgow G53 7NN with excellent public transport links and free parking nearby.
What you’ll do
As a Clerical Assistant, you'll be part of an established Administration team, reporting to the Administration Officer.
You'll play a key role in supporting the day-to-day operation of Glasgow Life Headquarters or Glasgow Life Museums, acting as a professional first point of contact for visitors, colleagues and external stakeholders. Working within a busy office environment, you'll help create a welcoming and efficient experience for everyone entering the building while ensuring enquiries are handled promptly and professionally.
Your responsibilities will include:
Welcoming visitors and directing them appropriately.
Managing telephone, email and face-to-face enquiries.
Processing incoming and outgoing deliveries.
Supporting administrative and financial processes.
Maintaining accurate records and information.
Providing clerical support to service teams across Glasgow Life Headquarters or Glasgow Life Museums.
You'll also contribute to the delivery of services that make a real difference across the city, whether that's supporting communities, helping people get active, creating cultural experiences, or providing the behind-the-scenes support that makes it all possible.
Who you are
We're looking for someone who enjoys working in a busy office environment and takes pride in delivering excellent customer service. If the following sounds like you, apply today!You'll be able to:
Work efficiently in a fast-paced office environment, managing a variety of enquiries and requests.
Respond confidently to telephone, email and face-to-face enquiries, providing accurate information and effective solutions.
Build positive working relationships with colleagues, visitors and partners.
Plan and organise your workload effectively to meet deadlines.
Carry out a wide range of administrative duties with accuracy and attention to detail.
Process financial transactions and procurement activities using corporate systems.
Process customer complaints, comments and suggestions using company systems.
Collate, update, maintain and provide information and records as required.
Demonstrate flexibility and adaptability in response to changing priorities and service needs.
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holidays too!
Pension
Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future.
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