Service Change and Release Analyst

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Key Information

Job title: Service Change and Release Analyst

Salary: £37,500 - £40,000                                                Grade: Band 2 

Contract type: Permanent                                               Reference: 5409 

Team: Service Operations                                                 Directorate: TfL Corporate

Contract details: TfL                                                        Location: Pier Walk / Hybrid 

Application closing date: Thursday 10th September 2026 

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.  

Job Purpose

The Service Change & Release Analyst is a member of the Service Change & Release team and is accountable for delivering transition activities, such as service release management, service change management and post implementation review within agreed service level targets.

The role holder will work to ensure all changes to technology and data services, whether through project activity or via service requests, do not disrupt the service and is in line with the appropriate technical regulatory and security standards. The role holder will support the continuous improvement of their nominated process and ensure these remain aligned with the wider Technology Service Operations standards.

Key Accountabilities

• Service Release - Manage the authorisation of all new services and changes on behalf of Technology Service Operations, in line with the ITIL framework, ensuring the process has been followed regarding testing and implementation planning, appropriate impact and risk assessment is undertaken and mitigation activities established prior to every release.
• Service Change - Manage and enforce the change management process ensuring all potential changes are raised, reviewed, impact assessed, approved, and scheduled, in accordance with the defined process and ITIL best practice, such that change is managed in a controlled and planned manner at all times without impacting overall service to customers/users.
• Configuration - Manage the business services, the service mapping and configuration items for new and changed services for technology and data ensuring that the process has been followed and appropriate impact and risk assessment is undertaken, and mitigation activities established prior to every change.
• Service Delivery - Effective and efficient provision of service transition services, as noted in the above scope, in line with agreed Service Level Agreement (SLAs) and Operational Level Agreement (OLAs).
• Service Improvement - Review Releases/Changes upon closure for completeness and level of success, identifying areas for improvement and tracking of such actions through to completion.
• Communications - Ensure timely communication to the business of any Releases\Changes to services they rely upon. Support effective communications surrounding the service transition process that the role is delivering such that all the required parties across TfL are aware of the process and have a common and clear understanding of all decisions made.
• Compliance - Accountable for ensuring actions are compliant with all contractual/licensing obligations and with all regulatory and internal procedural policies to the provision of transition services.

Skills, Knowledge & Experience 

E=Essential
D=Desirable

Skills

• Excellent interpersonal and organisational skills. - E
• ITIL V3/V4 Foundation or above qualification - E
• Proven ability to mana