Visitor Services Officer

Job summary As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service they leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.   Job details Key responsibilities & accountabilities As part of our visitor welcome team, you will: operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships. give information and deal with enquiries from customers inclusively, positive and friendly regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas take pride in managing litter, to create a safe and enjoyable environment help maintain clean and welcoming public areas for our visitors to enjoy be willing to train in first aid and help when needed, contributing to safe and effective visitor support services work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere follow Forestry England’s procedures for risk assessments, and customer service, being consistent and efficient oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors carrying out minor repairs helping with stock management And any other tasks, reasonably requested by your line manager.   Person specification Essential professional and technical experience experience in delivering excellent customer service both in-person and using a variety of digital platforms willingness and ability to work outdoors in all weathers and to carry out manual tasks proven ability to work as part of a team practical understanding or a willingness to learn about health & safety best practices and a commitment to a positive health and safety culture in an outdoor environment competent IT user with experience in MS Office suite of applications Desirable professional and technical experience basic DIY experience including the ability to carry out minor maintenance tasks on visitor buildings, signage, trails experience of operating electronic admissions or retail till systems experience of managing stock a working knowledge of risk assessments and safe working in an outdoor setting experience of working at a visitor attraction in the heritage and or environment sector Essential Qualifications full UK driving license a GCSE in Maths and English or functional skills equivalent/equivalent Engineering subject   Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Working Together Communicating and Influencing Delivering at Pace   Benefits Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). Additional benefits include: Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%   Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.   Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours. How to apply We cannot accept applications via email. Please follow the steps outlined below. Any CVs and/or personal statements sent outside the system will not be considered for shortlisting. You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form. The Behaviours being assessed at interview are: Managing a quality service Working together Communicating and influencing Delivering at pace You may also be assessed on Experience, Strength based questions, and/or the Technic