Credit Controller

Credit Controller Location: Ashtead Job Type: Temporary Duration of booking: Expected to last 3 months with possible extension Proposed start date: September 2026 Pay Rates: Up to GBP16 per hour PAYE inclusive of holiday pay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm Sector: Healthcare Based: Office / Hospital Role Overview We are seeking an experienced, detail–oriented Credit Controller to join our Finance team. In this role, you will be responsible for managing outstanding debts across private patients, insurance companies, NHS bodies, and third–party payers. You will play a crucial role in maintaining a healthy debtors' ledger, resolving billing queries empathetically and professionally, and supporting continuous improvement across finance systems and processes. Key Responsibilities Debt Collection & Account Management Ledger Control: Monitor and manage outstanding debts to ensure prompt cash collection and minimise risk in the debtors' ledger. Overdue Accounts: Proactively follow up on overdue accounts via telephone, email, and written correspondence in line with internal policies. Escalations: Manage complex debt recovery accounts, including making decisions on legal referrals following internal protocols. Stakeholder Liaison & Customer Service Query Resolution: Liaise with patients, insurance companies, and NHS Shared Business Services to resolve billing queries and disputes in a prompt, empathetic, and professional manner. Cross–Team Collaboration: Work closely with the billing team and site–based operational staff to investigate account discrepancies and ensure timely invoice accuracy and adjustments. Customer Care: Consistently deliver high–quality customer service during all inbound and outbound communication. Reporting & Reconciliations Account Reconciliation: Reconcile accounts, identify discrepancies, and ensure accurate adjustments are processed. Management Reporting: Prepare and present regular reports on debtor status, bad debt provisions, and collection performance to senior management. Systems, Process Improvement & Compliance Record Keeping: Maintain accurate logs of all communications and payment activities using internal healthcare finance and ERP systems. Process Improvement: Manage functional processes and systems to drive continuous improvement, maintain high standards, and develop best practices. Compliance & Audits: Ensure strict adherence to data protection and confidentiality regulations (e.g., GDPR), assist with audits, and supply requested documentation. Team Support: Provide general assistance and support to colleagues across the broader Finance team as required. Requirements & Qualifications Experience: Proven experience working within a Credit Control environment (healthcare or NHS–related sector experience is advantageous). Technical Skills: Sound numerical and computer literacy, including intermediate–to–advanced proficiency in MS Excel and MS Office, with the ability to quickly adapt to various finance systems. Communication & Negotiation: Exceptional written and verbal communication, interpersonal, and negotiation skills with a customer–centric approach. Attention to Detail: Excellent accuracy and a meticulous approach to record–keeping and reconciliations. Workload Management: Demonstrated ability to prioritise tasks effectively, handle complex accounts, and meet strict deadlines under pressure. CVlib