Reception & Administration Volunteer

We are looking for a friendly, reliable and organised Administration & Reception Support Volunteer to support our team at our High Wycombe hostel. This is a great opportunity for someone who enjoys working with people and would like to gain experience in administration, reception, customer service or the charity/housing sector. You’ll help with the day-to-day running of reception, providing a warm and welcoming first point of contact for residents, visitors and professionals, while helping the staff team with general administrative tasks. As a volunteer, you may support with: Welcoming and meeting residents, visitors and professionals attending the hostel Answering incoming telephone calls and directing enquiries to the appropriate member of staff Taking messages and passing on information accurately Receiving and logging packages and deliveries Supporting with general reception duties Helping to keep reception and administrative areas organised Supporting staff with basic administrative tasks Inputting or recording information on internal systems, where authorised by IT and once all relevant training and permissions have been completed Helping to maintain accurate records Signposting residents and visitors to the appropriate member of the team Supporting with other appropriate administrative tasks identified by the Hostel Manager Uphold One YMCA’s safeguarding, confidentiality, and health & safety policies at all times. Skills / Abilities / Experience / Qualities Friendly, approachable and welcoming Reliable and organised Comfortable speaking to people over the phone and face-to-face Able to communicate clearly and professionally Confident using basic IT systems Respectful and non-judgemental Able to maintain confidentiality and handle sensitive information appropriately Willing to follow ONE YMCA policies, procedures and safeguarding guidance Previous administration or reception experience would be useful. Training / Support A full induction to the service and specific site will be provided. Requirement to undertake One YMCA online training courses, including safeguarding; Health & Safety Awareness, Manual Handling and GDPR where appropriate. To understand and implement One YMCA’s policies. Ongoing support and regular 1:1 meetings with your line manager Access to organisational events throughout the year including a Volunteer’s Celebration and Annual conference Additional Information You will be required to undergo an enhanced DBS check You will need to provide details of two references