Job Description
Manylion y Swydd/Post Details: Cynorthwy-ydd Gwasanaethau i Gwsmeriaid / Customer Services Assistant
Teitl y swydd: Cynorthwy-ydd Gwasanaethau i Gwsmeriaid
Post Title: Customer Services Assistant
Cyflog (ar gyfartaledd): £26,531- £27,062
Salary (pro rata): £26,531- £27,062
Oriau a math o gontract: 37 Awr, llawn amser a pharhaol
Hours and Contract Type: 37 Hours, full time and permanent
Yn atebol i’r canlynol: Uwch-Swyddog Gwasanaethau i Gwsmeriaid
Responsible to: Senior Customer Services Officer
Adran: Gwasanaethau i Gwsmeriaid a Phartneriaethau
Department: Customer Services and Partnerships
Lleoliad: Aberystwyth neu’r Drenewydd
Location: Aberystwyth or Newtown
Dyddiad cau: 22 Medi 2026 (canol dydd) (Dylech nodi na dderbynir ceisiadau a ddaw i law ar ôl y dyddiad a’r amser cau)
Closing date: 22 September 2026 (midday) (Please note that applications received after this deadline will not be accepted)
Dyddiad y Cyfweliad: 6 Hydref 2026
Interview Date: 6 October 2026
Rydym yn croesawu ymgeiswyr o bob cefndir a chymuned, ac yn arbennig, y rhai sydd ar hyn o bryd yn cael eu tangynrychioli yn ein gweithlu.
We welcome applicants from all backgrounds and communities and in particular, those that are currently under represented in our workforce.
All criteria are Essential unless indicated otherwise
Reports to: Senior Customer Service officer
Responsible for: n/a
Overall Job Purpose:
Assist with the provision of a high-quality customer service to Barcud’s tenants that enables Barcud to meet its business objectives and the needs of its external customers.
Key Responsibilities –
Customer Service:
- Provide a high-quality, customer focused service to tenants.
- Be the first point of contact for tenant and stakeholder enquires, answering enquiries and directing tenants to other colleagues as and when appropriate.
- Ensure that repairs are ordered and processed in a timely manner, reporting back where there is a consistent issue with the delivery of repairs.
- Operate both the reception and telephone services for tenants and other stakeholders, greeting any tenants and visitors in a friendly, professional and welcoming manner.
- Work collaboratively across the organisation to ensure tenants enquiries are successfully and swiftly answered.
- Refer tenants to external stakeholders, including Local Authorities, when appropriate.
- Input data and records relating to customer service and repairs in Barcud’s databases.
- Be responsible for receiving rent over the phone and in person as well as the administration for various methods of income including direct debits, payments cards and payment arrangements.
- Record any informal complaints and compliments, distributing these to relevant teams / functions at Barcud.
- Sort and distribute incoming mail.
- Respond to the ‘web chat’ function on the website as appropriate and respond to any enquiries lodged when web chat is unavailable.
- Provide administrative back up as needed.
- Assist with any tenant profiling exercises.
- Assist with any other customer service matters.
- Deputise for the Senior Customer Services Officer when required.
People:
- Promote a high-performance culture that drives continuous improvement and efficiencies.
- Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets.
Corporate
- Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services.
- Promote Health and Wellbeing initiatives throughout the organisation.
- Provide excellent customer service to all internal and external customers.
- Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment.
- Ensure that the Association and its employees comply with all legal, statutory and regulatory requirements along with best practice.
- In all aspects of the Association's work, to promote effective communications, excellence in cu