Community Host

Location: Oliver's Yard, London Hours: 40 hours between 8:30am to 5:30pm (Monday to Friday) Reporting to: General Manager Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres. The Community Host plays a key role in delivering an exceptional, hospitality-led experience at Oliver's Yard. This role supports the General Manager in ensuring the smooth day-to-day running of the centre, with a strong focus on customer engagement, meetings & events delivery, community awareness, and operational standards. The Community Host acts as an ambassador for the centre, fostering a vibrant, professional and welcoming environment while supporting revenue growth, compliance and service excellence. We want someone exceptional who can deliver the following key responsibilities: Customer Experience, Community Engagement & Retention Deliver a consistently warm, professional and engaging welcome to members, clients and visitors. Actively contribute to creating a strong community culture within the centre. Build meaningful relationships with members through regular interaction and communication. Support member onboarding and move-ins to ensure a seamless and positive experience. Proactively seek feedback and resolve queries at first point of contact where possible. Recognise upselling opportunities through strong customer relationships. Maintain exceptional presentation standards across communal and meeting areas. Support community events and networking initiatives. Act as an ambassador for the centre brand and values at all times. Support the delivery of meetings and events from set-up to breakdown. Ensure meeting rooms and event spaces are set to specification and presented to the hig