Flow Room Technician - Warehouse

Company DescriptionAt Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision - we are building the planet’s most admired and compelling brand ecosystem Our purpose - we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: • Own it and back yourself - Own the basics, own your role and own the result • Think without limits - Think, think fast, think fearlessly • Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job DescriptionThe Role: As a Flow Room Technician, you'll partner with the on-site Operations team, ensuring the smooth system and product flow to achieve and exceed operational KPIs across designated areas. You will work closely with warehouse operatives, Flow Room colleagues, Shift and Section Managers, Supervisors, Trainee Supervisors, and the IT and Engineering teams. Key Responsibilities: Working alongside the Flow Room Senior Technician, you will support the day-to-day running of warehouse systems, reporting faults, prioritising waves in line with the daily operational plan, and providing recommendations to optimise performance and product flow. You will be responsible for analysing operational data in real time, capturing information from warehouse systems into trackers and reports, monitoring forecasts, and identifying, investigating, and communicating operational risks and missed targets to the Senior Technician. You will monitor operational KPIs and performance trends, using data to identify risks, opportunities, and areas requiring intervention to support the achievement of site objectives. You will also be expected to identify operational bottlenecks and understand their impact on overall warehouse performance. This includes applying root cause analysis techniques to investigate issues, collaborating with multiple teams to gather and share information, and contributing to the development of effective solutions. The role requires a proactive approach to continuous improvement, actively supporting the implementation of new processes, system enhancements, and ways of working to improve productivity, quality, and customer service. Previous experience within a Control Room, Flow Room, Planning, Supervisory, Logistics, Manufacturing, or Warehouse Operations environment would be advantageous, as the role requires the ability to interpret live operational data, understand operational dependencies, and make recommendations that support business performance. Shift Pattern 4 on 4 off rotation – Days and Nights QualificationsEssential Skills • Previous experience working in a data, analytics, or operational support role. • Strong IT skills with the ability to work across multiple systems. • Ability to work under pressure in a fast-paced automated environment. • Excellent attention to detail and a problem-solving mindset. • Strong communication and teamwork abilities. • Good operational awareness. • Experience applying root cause analysis and structured problem-solving techniques. • Ability to analyse data and communicate findings effectively. • Strong organisational and prioritisation skills. Desirable Skills • Previous experience within a Flow Room, Control Room, Operational Control Centre, Planning, Logistics, Manufacturing, or Warehouse Operations environment. • Experience interpreting operational data and using it to support decision-making. • Understanding of warehouse KPIs and performance metrics. • Knowledge of Warehouse Management Systems (WMS) and Warehouse Control Systems (WCS). • Experience using Microsoft Excel for reporting and analysis. • Understanding of automated warehouse operations and material flow. • Experience supporting continuous improvement initiatives. What Success Looks Like • Maintaining effective product flow across designated operational areas. • Monitoring system performance and escalating risks appropriately. • Supporting the achievement of productivity, quality, and service KPIs. • Delivering accurate and timely operational reporting. • Identifying operational bottlenecks and contributing to effective solutions. • Building strong working relationships across Operations, Engineering, and IT teams. • Supporting continuous improvement and operational excellence