Home Ownership Advisor

At NCHA, we're passionate about making our communities a great place to live. Our Home Ownership team plays an important role in supporting leaseholders and shared owners, ensuring they receive a high-quality service while helping NCHA meet its statutory and financial responsibilities. We're looking for a Home Ownership Advisor to join our friendly and dedicated team. Role overview As a Home Ownership Advisor, you'll manage a portfolio of leasehold properties and be the main point of contact for leaseholders, providing advice, guidance and support on a range of leasehold matters. You'll work closely with customers, solicitors, estate agents and internal teams to deliver an excellent customer experience and ensure compliance with relevant legislation and lease obligations. This is a varied role that combines customer service, problem solving, financial administration and relationship management, giving you the opportunity to make a real difference to our leaseholders and shared owners. Key responsibilities As a Home Ownership Advisor, you will: Manage a portfolio of leasehold properties and act as the main point of contact for leaseholders. Provide advice, guidance and support on lease agreements, permissions and home ownership matters. Manage shared ownership applications, assignments and resales, working closely with customers, estate agents and solicitors. Monitor service charge budgets and support the preparation of leaseholder accounts and related financial information. Investigate and resolve lease-related issues, including breaches of lease agreements, working collaboratively with internal teams and customers. Develop and maintain knowledge of leasehold legislation to ensure customers receive accurate advice and support. Working pattern This is a permanent, full-time role working 35 hours per week. The role operates on a partially agile basis, with a combination of home, office and site-based working as required.