Client Support Services Helpline - Volunteer

As a Client Services Helpline Volunteer, you will play an important role in supporting the delivery of our services. Working within a compassionate and inclusive environment, you’ll help provide high‑quality, person‑centred support to individuals seeking guidance, information, or reassurance. This role involves: Supporting callers on our helpline Recording information accurately Signposting to relevant partner services Working collaboratively within a supportive team environment We ideally ask for a commitment of one 4‑hour shift per week , although we do appreciate that this may not always fit around everyone’s circumstances. Our helpline operates 24/7 and shifts are prearranged to suit volunteers’ availability. Training: The training for Client Services Helpline role consists of initial e-learning. Volunteers are also required to attend a weeklong virtual training session so that we can provide guidance and support to them whilst they navigate our systems for the first time as well as for us to go through our processes and ensure that they have all the access needed to succeed in the role. The training runs Monday – Friday from 9am to 4pm .