Job Description
Customer Service Administrator |Team Valley| Office Based | Temp to Perm |
Are you an organised and customer-focused administrator who enjoys helping people and building positive relationships?
We're recruiting for a Customer Service Administrator to join a friendly and supportive team within a well-established business based in Gateshead.
You'll work closely with customers, suppliers and colleagues across the business, making every day different and giving you the opportunity to develop valuable customer service and administration skills in a busy and rewarding environment.
What's in it for you?
- £25,350 starting salary, rising to £26,810 inclusive of bonus upon securing a permanent position
- Temp-to-perm opportunity
- Immediate start available
- Monday to Friday, 8:30am to 5:00pm (37.5 hours per week), office based
- Free on-site parking
- Full training provided
- Friendly and supportive team environment
- Regular team socials and celebrations
- Great on-site facilities, including a tuck shop and a kettle that's always on!
What You'll Enjoy
- A varied role combining customer service, administration and coordination
- The opportunity to build strong relationships with customers and colleagues
- A supportive team that will invest time in your training and development
- Taking ownership of customer enquiries and seeing tasks through to completion
- Exposure to multiple areas of the business
- The opportunity to secure a permanent position and build your career with a growing company
Why Join?
You'll be joining a supportive team where people genuinely look after each other. There's a friendly atmosphere, plenty of support and a real team spirit, with a tuck shop and regular team socials and celebrations. It's a workplace where everyone pitches in, supports one another and celebrates each other's successes.
You'll gain experience across customer service, administration and order coordination while developing transferable skills that will support your long-term career progression.
About the Role
As a Customer Service Administrator, you'll play a key role in delivering an excellent customer experience, ensuring enquiries are handled efficiently, orders are processed accurately and customers remain informed throughout their journey.
Your responsibilities will include:
- Responding to customer enquiries via telephone and email
- Providing customers with updates regarding their orders and deliveries
- Processing customer orders accurately and efficiently
- Managing customer records and updating internal systems
- Liaising with suppliers, manufacturers and internal teams to ensure smooth service delivery
- Resolving customer queries and escalating issues where appropriate
- Monitoring orders and helping to ensure deadlines are met
- Uploading and maintaining customer documentation
- Supporting the wider team with general administration duties
- Building positive relationships with customers through excellent service
- Ensuring every customer receives a professional, friendly and helpful experience
About You
We're looking for someone who enjoys helping customers, takes pride in delivering a high level of service and can stay organised in a busy environment. You may have gained your experience in customer service, administration, retail, hospitality, contact centre or office-based roles and be looking for an opportunity to build your career within a supportive business.
You'll also have:
- Excellent communication skills, both written and verbal
- Strong attention to detail and a high level of accuracy
- Confidence communicating with customers by phone and email
- Good IT skills and confidence learning new systems
- The ability to work effectively as part of a busy team
- A genuine commitment to providing outstanding customer service
Ready for Your Next Opportunity?
We're looking to interview and start someone as soon as possible., so please apply if you are available immediately or have a short 1 week notice period.If you're looking for a role where you can build your administration and customer se