Customer Service Executive

Customer Service Executive

📍 Bristol City Centre

💷 £27,500 per annum

🕒 Full-time | Immediate Start Available

Hybrid Role

About the Company

Our client is a well-established manufacturing business that produces and delivers food packaging solutions to a wide range of companies across the UK. They are looking for a Customer Service Executive to join their friendly and supportive team based in central Bristol.

The Role

As a Customer Service Executive, you will play a key role in ensuring customers receive an excellent service throughout the order process. You will be responsible for processing orders, coordinating deliveries, and providing support via phone and email.

Key Responsibilities

• Processing customer orders accurately and efficiently


• Taking orders via telephone and email


• Arranging and coordinating deliveries


• Maintaining accurate customer records on the CRM system


• Responding to customer enquiries and providing excellent customer service


• Ensuring a high level of attention to detail at all times


• Liaising with internal departments to ensure smooth order fulfilment

Skills Required

• Previous order processing experience


• Experience taking orders via phone and email


• Ability to arrange and coordinate deliveries


• Strong attention to detail


• Good IT skills and confidence using computer systems


• Excellent communication and customer service skills

Experience Desired

• Previous experience using a CRM system


• Customer service, call centre, or telephony-based experience


• Experience working in a fast-paced environment

Working Hours

Choose between:

• 7:00am - 3:30pm or


• 8:00am - 4:30pm

Benefits

✅ 20 days annual leave plus bank holidays

✅ Additional week off during the Christmas shutdown

✅ Your birthday off every year

✅ Up to 5% employer pension contribution

✅ Immediate start available

Office