Deputy Care Coordinator

Purpose: To coordinate and deliver high-quality, person-centred clinical and care support for AuDHD UK beneficiaries, ensuring compliance with clinical guidelines, robust risk management, and effective navigation of care, funding, and safeguarding processes. Location: Remote (UK-based preferred) Reports to: Care Coordinator Commitment: Flexible, part-time (details negotiable) Role: Unpaid volunteer position This role is subject to an Enhanced Adult DBS check - you must meet our eligibility requirements to be considered (must be a current UK resident and have been for the last 5 years). You must also have your own personal computer/laptop to work from. Key Responsibilities Clinical Guideline Compliance Support the Care Coordinator in implementing and maintaining up-to-date clinical guidelines, ensuring all activities align with best practice. Beneficiary Safeguarding and Referral Conduct comprehensive risk assessments for beneficiaries, with particular focus on high-risk cases, and ensure all documentation is thorough. Risk assess and send initial referral for neurodiversity assessments High-Risk Cases & Referrals Coordinate high-risk cases, working closely with the Care Coordinator to ensure robust safeguarding, timely referrals, and multi-agency collaboration. Funding Eligibility Understand and advise on eligibility for funding and support, including eligibility and risk assessments, and accurate documentation for each applicant. Care Complaints Manage and investigate care-related complaints, following formal procedures and ensuring detailed documentation. Care Coordination Serve as a key point of contact for beneficiaries, families, and professionals, ensuring seamless communication and continuity of care. Develop and review personalised care and support plans, adapting to changing needs. Essential Skills & Attributes Experience in safeguarding adults, care coordination, case management, or clinical support (NHS, social care, or charity sector preferred). Strong risk assessment, safeguarding, and documentation skills. Excellent communication, empathy, and interpersonal skills. Ability to manage sensitive situations and maintain confidentiality. Strong organisational skills and attention to detail. Commitment to AuDHD UK’s mission and values. Lived experience of AuDHD (desired). Time Commitment Estimate Clinical Care Team Management and guideline compliance: 2-4 hrs/month (availability to join our Key Staff Meeting on Wednesdays at 12pm is desirable) Beneficiary risk assessments: 2-5 hrs/week at peak application times High-risk cases/referrals: 2–4 hrs/case Funding eligibility: approx. 1 hour per case ad hoc Care complaints: 2–4 hrs/case (plus 3–5 hrs/case for formal investigations) The above times are estimates during peak application periods. General expectation approx. 3-5 hours a week Mission Alignment Requirements All applicants must demonstrate: Understanding of AuDHD UK’s core purpose. Commitment to volunteer-led service delivery. Adherence to safeguarding and ethical guidelines.