Job Description
About the Company Our client is an award-winning, family-owned luxury residential contractor specialising in bespoke homes, extensions, renovations and high-end developments across Hertfordshire and the surrounding areas. They pride themselves on delivering exceptional craftsmanship, transparent communication and an outstanding client experience from the initial consultation through to project completion. Every project is built around the client's vision, with quality, professionalism and attention to detail at the heart of everything they do. Due to continued growth, they are looking to appoint a highly organised and personable Executive Assistant / Personal Assistant to support the Managing Director and wider team while ensuring clients receive a first-class service throughout every stage of their project. The Role This is a varied and rewarding role where you'll become the organisational backbone of the business. You'll provide executive support to the Managing Director, oversee day-to-day administration, coordinate client communications and help ensure every customer enjoys a seamless experience throughout their project. As one of the first points of contact for clients, you'll play a key role in maintaining the company's professional, approachable and trusted reputation. Key Responsibilities Provide full Executive and Personal Assistant support to the Managing Director. Manage diaries, meetings, appointments, and travel arrangements. Handle incoming calls, emails and enquiries professionally and efficiently. Act as a key point of contact for clients throughout their project journey. Follow up with clients after meetings, site visits and key project milestones, ensuring exceptional customer service at every stage. Build strong relationships with clients, architects, designers, suppliers and subcontractors. Coordinate project documentation, quotations, contracts and correspondence. Prepare meeting agendas, reports and