Job Description
Skilled Careers are recruiting on behalf of a well-established social housing contractor for a driven and customer-focused Call Centre Representative to work out of their Kings Norton Office This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service. The successful candidate will be responsible for engaging with prospective tenants , responding to enquiries, and arranging appointments for the field-based contractors to go and rectify. You'll play a key role in supporting business growth while ensuring every tenant receives a professional and positive experience. Key Responsibilities • Handle inbound tenant enquiries in a professional and engaging manner. • Contact tenants and following pre/post booked appointments • Qualify tenant requirements/issues and book appointments for engineers. • Build rapport with tenants and identify their needs through effective questioning. • Maintain accurate customer records and update CRM systems accordingly. • Send relevant information and literature to engineers when required. • Achieve individual and team performance targets. • Manage follow-up activity to maximise appointment conversion rates. • Deliver exceptional customer service throughout every tenant interaction. Skills & Experience • Previous experience in a call centre, telesales, customer service or appointment-setting role. • Excellent verbal communication and listening skills. • Confident handling customer objections and overcoming barriers to book appointments or deal with queries. • Strong organisational skills and attention to detail. • Comfortable using CRM systems and other computer-based applications. • Self-motivated with the ability to work independently and as part of a team. Working Hours Shift patterns may be discussed during the interview process, however the standard operating hours are: • Primarily 8.30amam to 5:00pm This is a temp/perm opportun