Job Description
Repairs Scheduler / Planner (Damp, Mould & Disrepair) Location: Eastleigh Position: Temp, Full-Time Salary: 14.71 per hour PAYE Are you an organized, customer-focused Scheduler or Repairs Coordinator looking for a rewarding role in property maintenance? We are recruiting a Repairs Scheduler / Coordinator to proactively manage administration and diary scheduling for our dedicated Damp, Mould & Disrepair Team . In this role, you will play a critical part in coordinating field Operatives and Surveyors, managing compliance documentation, and delivering an exceptional service to residents. What You'll Be Doing: Diary & Work Scheduling: Take ownership of Operative and Surveyor diaries to ensure works are completed in line with strict KPIs and SLAs. Interrogate WIP data and dashboards to prioritize urgent jobs. Customer Liaison: Engage directly with residents to schedule appointments, keep them updated, and maintain outstanding customer service-especially on sensitive disrepair or legal cases. Internal Collaboration: Work closely with Senior Managers, Surveyors, Operatives, and Sub-Contractors to ensure smooth daily service delivery. Compliance & Documentation: Coordinate Gas, Electrical, EPC, and Asbestos survey documents, ensuring all certifications are up to date and filed correctly in the Document Management System (DMS). Finance & Reporting: Raise Purchase Orders (POs) and follow purchase ledger processes in line with financial guidelines. Analyze data to provide trend reports and recommendations to the Assurance team. Ad-hoc Administration: Raise additional jobs alongside Surveyors and handle core administrative tasks as required by management. What We Are Looking For: Proven Experience: Background in work scheduling, diary coordination, or repairs planning within social housing, property maintenance, or facilities management. Key Skills: Excellent customer service, communication, and organizational skill