Assistant Manager

GLL are looking for an Assistant Manager to work at Yarborough Leisure Centre. This opportunity is perfectly suited to a Assistant Manager who will thrive in a hands-on customer facing role where you are coaching and leading your team to deliver outstanding operational standards and the highest possible levels of customer service. The role will require an  AssistantManager who can motivate and inspire their team to take ownership and drive improvements to the customer experience. The Assistant Manager is responsible for customer experience standards, business performance, safety and for the development of a high performing, management and people team.  The role requires pro-active, driven, creative and autonomous management of a large facility, or group of facilities, and in line with GLL’s Values and could involve working across multiple GLL centres. The Assistant Manager will provide a clarity of vision, delivering business requirements strategically, operationally and financially, whilst ensuring a positive relationship with the organisation’s business and community partners and a positive and inclusive environment for customers and colleagues. Bringing ambition to match ours, this is your chance to lead a large facility and develop a talented team at the heart of a leisure sector leader. Our aim is to make an active and healthy lifestyle accessible to all. As the Assistant Manager, you'll have a big part to play in that, as you focus on shaping a clear strategic framework to deliver our operational and financial targets - all whilst forging even stronger links with our business and community partners. It's a role that offers huge variety. So, as well as enjoying a hands-on management role, some of your time will be desk-based, as you ensure compliance and support the administration involved in running a busy leisure centre. What you’ll do: Develop and implement operational plans for your area of responsibility Provide leadership in your area of responsibility Ensure compliance with legal, regulatory, ethical and social requirements Encourage innovation in your area of responsibility Lead, plan and implement change Help team members address problems affecting their performance Build and sustain collaborative relationships with other organisations Manage finance for your area of responsibility Ensure your own actions reduce risks to health and safety Manage a programme of complementary projects Manage business processes Develop and implement marketing plans for your area of responsibility Work with others to improve customer service Build your organisation’s understanding of its market and customers Manage the achievement of customer satisfaction What you need: The proven ability to effectively manage a staff team The ability to analyse business issues and prepare business and local marketing plans The ability to research, prepare, justify and present project reports The ability to persuade and influence staff at all levels The ability to produce results to demanding deadlines and work on a number of key issues simultaneously prioritising effectively Excellent written and verbal communication skills. IT literate The capability to contribute to the wider strategic development of the organisation Thorough knowledge of leisure centre operations, programming and financial management Knowledge of key performance indicators and their application and how they can be used to effect improvement Up to date knowledge of developments in leisure, fitness and lifestyle environment Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres A proven track record of managing in busy wet and dry leisure centres Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service Evidence of achieving results and making change happen through leadership and influence of a team As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a Full time / part time /, permanent / Flexible position. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning & development support available. A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business Additionally GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services Access to the tax efficient Ride to Work bicycle purchase scheme