Charity Shop Manager

Position: Charity Shop ManagerHours: Full-time (35 hours a week)Contract: PermanentLocation: Northenden, Greater Manchester, M22Salary: £25,258 per annum plus excellent benefitsSalary Band and Job Family: Band 1, Auxiliary About us We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. About this job The MS Society is looking for a passionate and dynamic Shop Manager to lead the daily operations of one of our retail locations. This role is key to supporting our mission of improving the lives of those affected by multiple sclerosis (MS). The Shop Manager will be responsible for driving sales, managing a team of volunteers and staff, maintaining high standards of customer service, and ensuring efficient stock control. The role will also involve working with donors, promoting the MS Society’s work, and supporting fundraising efforts. The ideal candidate will have strong leadership, organisational, and communication skills, alongside a commitment to our charitable goals and the ability to inspire a dedicated team. Key Responsibilities: Oversee all shop operations, including sales, stock management, and visual merchandising. Manage a team of volunteers and staff, providing training, guidance, and support. Drive sales targets and ensure the shop meets its fundraising goals. Ensure exceptional customer service standards are consistently met. Organise and coordinate in-store promotions and events. Manage donations and stock intake, ensuring the shop remains organised and efficient. Adhere to health and safety regulations and ensure the shop operates within budget. This is a rewarding opportunity for an individual who is passionate about making a difference and eager to contribute to the success of the MS Society’s retail operations. Closing date for applications: 12pm on Friday 4th September 2026 Interested? More information can be found by downloading the attached documents in ‘supporting documents’ and then to apply for this role please submit the following: An updated CV. A supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description. More about our employee benefits:We have a wide range of employee benefits including (but not limited to):  Encouraging work life balance 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)  Flexible working options  Caring for you and your family  Generous sick pay entitlement More sick pay entitlement, based on length of employment  Opportunity to buy and sell annual leave in each calendar year  Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis  Enhanced leave for new parents  Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time  10 days paid carers’ leave a year, pro-rata for part-time  Cycle to work scheme  Death in service scheme  New family-friendly benefits, including paid leave: In the event of miscarriage or still birth  To support fertility treatments For antenatal appointments for both parents Thinking about your finances  Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely  Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)  Active and supportive internal employee networking groups for collaboration and peer support  2 days paid leave a year for volunteering for MS Society activi