Job Description
Responsibilities:
- Ensuring every SG customer experiences first class customer service
- Achieving sales in line with agreed targets
- Follow the strategic sales plan that expands SG Estates customer base and ensure its strong presence
- Taking ownership of the development in all sales aspects of internal & external presentation
- High performing to help meet customer acquisition and revenue growth targets by keeping SG Estates competitive and innovative
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Responsible for the customer journey from reservation through to legal completion
- Present sales, revenue and expenses reports and realistic forecasts to the Sales Manager
- Provide weekly Build Report information to head Office
- Ensure all shared systems are up to date with required information
- Liaise with professionals to ensure smooth transition to completion of properties.
- Manage customer extras and incentives in line with company policy
- Proactively manage all customer enquiries to ensure sales targets are met, through effective lead management
- Ensuring that all administrative work and reports are completed in line with company policy and agreed timelines.
- Conducting market research on a monthly basis for both new build and second-hand market
- Ensuring the health & safety of customers and colleagues are in accordance with company procedure
- Compliant with company procedures
- Maintaining professional high standards both personally and from a company perspective
- Building and maintaining excellent working relationships with the site teams
- Any other duties as requested by Sales Manager and/or Director
Requirements
- High performing and self-motivated
- Successful previous experience as a sales representative, consistently meeting or exceeding targets
- Process exceptional customer service skills
- Computer literacy essential
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation
- Available to work weekends, Bank holidays, promotional events, etc., as deemed necessary
- Full driving licence and ownership of car is essential
- Strong business sense and industry expertise
- Familiarity with business principles and practices
- Understanding of data privacy standards
- Planning, problem-solving, analytical and critical thinking skills