Swim Coordinator

VACANCY Swim Coordinator - Towcester 20hrs - Part time £13,311 This is an outstanding career opportunity with a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. This is an ideal role for an individual who is passionate about swimming and leisure in general. The Swim Coordinator will work closely with the Centre Manager in promoting, growing and managing the Learn to Swim programme within the leisure centre. Commercial Focus Understand and use KPIs to improve commercial performance of the site pool programme Working with the Centre Manager and site management team to implement the three-year growth and retention plan to drive income from the Learn to swim programme To support and achieve the monthly sales targets and to be an important point of contact for customers and front of house staff Oversee feedback and enquiries from customers and ensure the best possible customer service is provided. Managing the Swim Programme Working closely alongside the Centre Manager to maximise pool space and timetabling to promote convenient entry points and retention for customers. By ensuring the correct classes are scheduled at the right time, reducing waitlists and preventing bottlenecks Supporting positive working relationships with the local Swimming Clubs, Schools and Local Authority Sports Development Teams. Manage, administer and coordinate the schools program being a central point of contact for them at site level. Supporting your manager in managing the best from the swimming instructor team and helping to find cover and ensure continuity of service for the customer. To undertake any other duties as reasonably required by your Line Manager and other Senior Management. Observation and Mentoring Ensuring NRSTC qualifications are up to date and staff attend training regularly. Support in identifying future instructors and where required support the recruitment process as requested by your manager. Regularly be on the poolside to observe and support the delivery of the sessions to the correct standard. Ensure training records are maintained for all the swim team including safeguarding, DBS and GDPR. Marketing Recognising positive stories and opportunities to create good content. Supporting and assisting the central marketing swim campaigns in being an active promoter of all things swimming for your site. Provide regular updates to swimmers via social media and direct routes. Understanding both the companies and the site-specific USP and capitalise upon these. Regularly collect and use customer feedback to enhance the quality of the programme. Ensure that in centre branding meets the company requirements in terms of both tone and quality. Communication Attend meetings when required for your department. Regularly meet with your Swim contract manager to coordinate actions and grow the program. Working as a team and using appropriate communication methods for all stakeholders Positively dealing with any difficult situations with customers or staff. The Opportunity The Person Qualifications and skills The candidate must demonstrate knowledge of learning to swim programmes The ideal candidate would be a fully qualified IOS Level 2 Swimming Teacher but this should not be a barrier to application as training could be offered to the right candidate. NRASTC or NPLQ and First Aid at Work certificates are desirable. Previous knowledge of the Course Pro software would be advantageous. Personal Demonstrate ability to collaborate, develop partnership and work effectively as a member of a fast-paced, results-oriented team Excellent written and verbal communication skills Demonstrate success in managing customers and getting the best from your colleagues Demonstrate knowledge of lifeguard safety skills, aquatic event management and water safety would be useful Demonstrate ability to work independently and to positively influence others. The most important characteristic should be a passion for leisure, the drive to succeed and grow the learn to swim program! What can Legacy Leisure offer you? Competitive salary Incremental annual leave Free gym membership for you and a nominated person Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development Legacy Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. Closing Date About Legacy Leisure 31 August 2026 Established to support a national legacy following the Olympics, Legacy Leisure seeks to educate, inspire and support physical activity, to enhance the lives of our patrons and enable long