Operations Officer

Are you passionate about criminal justice and want the flexibility of homeworking for a small charity where you can make a real difference ? Are you experienced in operations and/ or administration? Then we would love to hear from you! The Welcome Directory is a multi-faith charity working to empower faith and belief communities to offer safe and lasting welcome to prison leavers. Our national directory is a list of faith/belief communities who are committed to welcoming prison leavers – the directory is used in all prisons across England and Wales. This resource is a lifeline for those leaving prison and seeking to find connection and community where they can belong and practice their faith/belief. We are currently recruiting for an Operations Officer to lead on administrative support to the charity under the direction of the Project Manager, supporting on engagement with various stakeholders and networks. The goal of the post is to ensure that The Welcome Directory can effectively develop the reach of our work and achieve exponential growth, by maximising administrative efficiency. Whilst this is a 6-month contract, there is the potential to extend where funding permits. This will include, but may not be limited to: Operations Engaging with interested faith/ belief communities/ networks, processing registrations and maintaining directory records Leading the co-ordination and delivery of the annual Affiliates Scheme Supporting the production and logistics of annual resource mail-outs Engaging in periodical team email campaigns for intentional growth Supporting the annual data refresh and survey, including follow-up, in collaboration with the Monitoring & Evaluation Officer Events Provide administrative support in preparation for the online Prison Awareness Course (PAC) and other webinar events Provide technical support (e.g. Zoom hosting etc) for the delivery of the PAC and other webinar events Planning bi-annual team days and any one-off events, in consultation with the Project Manager Representing The Welcome Directory at selected events (as required) Administration Answering email enquiries Editing recordings/ videos and updating resources in Canva Collating routine data and creating/ updating trackers (as required) Supporting processing expenses and issuing internal invoices Paying-in cheques and sending thank you cards Obtaining Gift Aid declarations and submitting claims Purchasing stationery supplies and dispatching resources Leading on quarterly team password management Other benefits include: Flexible, remote working Small and supportive team Team days and opportunities for learning 5% employer contribution to pension scheme Contribution towards internet and phone costs, and provision of laptop and relevant equipment Opportunity to gain experience with a well-respected organisation in the criminal justice sector, including a prison visit Please download the Job Description and Person Specification for further information. Should you have any questions about the role, please get in touch by email. The Welcome Directory will be scheduling interviews as applications come in. Please note we reserve the right to close vacancies early should we receive sufficient applications. Therefore, if you are interested, please submit your application, via CharityJob, as soon as possible. ‘Fair AI usage’ requires that all applicants declare at the point of submitting, that all information provided is an accurate, authentic representation of their personal background, skills, and work experience. Failure to transparently or honestly represent oneself - including over-reliance on unedited AI-generated text, including cover letters, personal statements or application answers without personal review, may result in an application being withdrawn or disqualified.