School Experience Officer

The Kids Network is a London based children’s charity connecting young people with trained volunteer mentors. We’re looking for a highly organised, relationship focused School Experience Officer to support our school partnerships strategy and ensure every school has a brilliant experience of our programme. Location: London-based (Hybrid - Remote, Office and Field based) Contract: Permanent, full time (35 hours) Salary: £28,000 p/a Reporting to Schools and Partnerships Lead We will be holding first round calls on Thursday 10th September, with the second round interviews taking place Wednesday 16th September . Ideal start date: 4-6 weeks ABOUT THE ROLE We’re looking for a highly organised, relationship focused School Experience Officer to join our Programme Delivery team and support our Schools and Partnerships Leader. This role is central to ensuring that every school we work with receives a consistent, high quality experience of our mentoring programme. You’ll manage the day‑to‑day administration of school referrals, support schools to contribute financially to the programme, and help nurture strong, positive relationships with both new and existing school partners. If you’re proactive, detail‑driven and passionate about improving outcomes for children in London, this could be the perfect role for you. WHAT YOU’LL DO Manage school referrals from enquiry to mentor match Provide excellent day‑to‑day support to school partners Maintain accurate records on Salesforce Support income generation through proposals, invoices and partner stewardship Coordinate school communications and gather feedback Assist with outreach and partnership development BENEFITS Flexible working arrangements (mostly working from home, with 1-2 days a week in the office) 25 days annual leave entitlement, plus additional day awarded each year (up to five years) Option to swap bank holidays for other religious holidays Birthdays off Two Mental Health “Me Days” Volunteering time to mentor with The Kids Network Personal development budget Team socials Working in a value-led organisation, where we share the impact we have on children every day KEY RESPONSIBILITIES SCHOOL REFERRALS & ADMINISTRATION Manage the day-to-day administration of the referral process, from initial enquiry to a child being matched with a mentor Apply a ‘schools first’, customer service approach by supporting schools to complete referrals accurately and in a timely way, following up proactively to keep pipelines moving Maintain accurate, up-to-date records of all referrals and school interactions on our CRM (Salesforce), flagging any issues to the Schools & Partnerships Leader Responsibility for securing a minimum number of referrals from schools Income Generation Support Support the Schools & Partnerships Leader to secure financial contributions from school partners, including preparing proposals, invoices and contribution agreements Follow the financial procedures for contributions from referral partners and maintain accurate records Help to identify and follow up on income opportunities with existing and prospective school partners Encourage schools to run simple fundraising activities within their communities SCHOOL RELATIONSHIPS & EXPEREINCE Act as a first point of contact for schools on day-to-day queries, providing a warm, professional and responsive service Coordinate communications with schools throughout the programme cycle, including onboarding, quality assurance check ins and end of programme impact collection from schools Support the delivery team with the smooth handover of referrals, ensuring school partners feel informed and well-supported Gather school feedback and share insights with the Schools & Partnerships Leader to support continuous improvement Building and maintaining internal and external relationships, attending events or actively stewarding our offer with stakeholders PARTNERSHIP DEVELOPMENT SUPPORT Assist the Schools & Partnerships Leader in identifying and approaching prospective school partners Help to prepare materials for school outreach, including presentations, information packs and email communications Maintain an up-to-date record of prospective and active school partners, supporting the management of the partnership pipeline Identify what’s working well across schools and share best practice GENERAL & ADMINISTRATIVE Support the Schools & Partnerships Leader with administrative tasks related to school engagement and partnership work Contribute to team meetings and planning processes as required Act in compliance with all organisational policies and procedures, including data protection and GDPR ABOUT YOU PERSONAL SPECIFICATION Strong administrative and organisational skills, with excellent attention to detail A natural relationship builder, confident working with schools and communities Clear and confident written and verbal communication skills Ability to manage multiple tasks and deadlines in a busy environment A proactive, can-do ap