Volunteer Coordinator

Key tasks include: · Lead on recruitment activity and selection decisions · Carry out initial conversations and informal screening · Coordinate onboarding and inductions · Allocate tasks · Support volunteers day to day · Build relationships and maintain engagement · Deliver role-specific training · Ensure volunteers complete required training · Address minor issues and provide feedback · Escalate concerns to HR where needed · Maintain volunteer records (contact details, availability, hours if needed) · Act as main point of contact for volunteers · Conducting 1-1s with volunteers as well as offering informal support · Raise safeguarding concerns as appropriate using internal processes and procedures · Maintain confidentiality and follow charity policies and procedures · Undertake relevant training Key Objectives Include: · Ensure that Mast Cell Action has a steady stream of volunteers enabling the charity to achieve its objective goals · Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability whilst working remotely Experience/skills required: · Proven experience as a volunteer manager/coordinator or relevant HR experience · Excellent verbal communication skills, with the ability to engage diverse audiences and adapt your communication style to different formats and audiences. · Patience, empathy and compassion. Openness to support people from all backgrounds · Reliability and trustworthiness · Proficiency in CRMs and able to use our bespoke database to maintain accurate volunteer records · Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.