Apprentice IT Support Engineer - OX365

OX365 is a small, relationship-focused Managed Service Provider. We currently operate with a team of three people, meaning every team member has a direct impact on service quality, client satisfaction, company reputation, and business success. We are looking to recruit an Apprentice Support Engineer with the intention of developing them into a long-term member of the team. While technical aptitude is important, we place significantly greater emphasis on attitude, character, professionalism, and willingness to learn.Key ResponsibilitiesProvide telephone, remote and on-site IT support to customers.Diagnose and resolve Windows desktop, laptop and server issues.Build, configure and deploy PCs and laptops.Install and support printers, networking equipment and peripheral devices.Monitor client systems and respond to alerts.Escalate complex technical issues where appropriate.Maintain accurate documentation and update support tickets.Assist with hardware installations, office moves and new client onboarding.Participate in IT projects including Microsoft 365 migrations, server upgrades and cloud deployments.As an apprentice you will be completing a level 3 ICT Apprenticeship Standard. This will involve regular 1-1 sessions with a digital skills trainer, workshops and online learning.