Job Description
About the role The Future Students Enquiry Team is at the heart of Bournemouth University’s student recruitment activity. As the first point of contact for prospective students, we play a vital role in shaping their experience and helping them feel confident in choosing BU. We pride ourselves on delivering friendly, accurate, and personalised advice that supports individuals at one of the most important decision-making stages of their lives. About the Role We are seeking an exceptional Student Recruitment Adviser who is passionate about delivering outstanding customer service and supporting prospective students throughout their journey. In this dynamic role, you will: Respond proactively to enquiries from a diverse range of audiences Communicate across multiple channels, including email, phone, live chat, social media, and face-to-face interactions Provide clear, accurate and timely information that builds confidence and trust in BU Develop a strong, in-depth knowledge of BU’s courses, entry requirements and the student journey - from initial enquiry through to enrolment About You We are looking for someone who: Is genuinely passionate about customer service and student experience Has excellent communication skills and thrives in a fast-paced environment Understands how high-quality customer interactions contribute to student recruitment and conversion Can engage confidently with a wide and diverse audience This post is available on a full-time basis. Shift patterns are Monday-Thursday 09:00-17:00 and Friday 09:00-16:30. Why Join Us? At BU, you’ll be part of a collaborative and supportive team that plays a key role in helping students take the next step in their future. Your work will have a real and meaningful impact on people’s lives. The interviews will be held on Wed 14 October 2026. For further information and discussion, please contact the enquiry team leader by email FSETteamleader@bournemouth.ac.uk This position is offered on a fixed-term basis for 12 months. This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. About the department Our Marketing & Communications department is made up of experts in student recruitment, design, digital, PR, market research and more, all of whom work to support BU’s strategic plan. We work with senior stakeholders to influence recruitment targets and support the university in shaping our portfolio to optimise recruitment. We embed effective internal communications activity throughout the University to ensure academic and professional services staff are well equipped and informed. About us Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements. More than just a job! Working for BU provides you with access to a fantastic range of benefits. Core Package: PAY – a competitive salary with opportunities for pay progression PENSION – a valuable defined benefit pension with generous employer contributions HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time) WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant) You will also have access to a wide range of voluntary benefits: Health & Wellbeing: Employee assistance programme, dental care scheme, health cash plan Financial & Discounts: Discounts including a reduction of fees for family members who study at BU Travel: Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel Sports & Activities: Sport BU has a wide range of activities which staff can access Family: Enhanced maternity, paternity and adoption leave, on-site nursery with discounts for BU staff Modern, vibrant campus locations: Bright and flexible work and meeting spaces, with on-site food outlets and coffee shops A job description for this position is available at the top of this page. If you require this in a different format, please contact us at hrvacan