Supporter Care Administrator

OUR ORGANISATION Cynthia Spencer Hospice Charity funds specialist end of life care for patients with life-limiting illness, supporting their loved ones and those who care for them across West Northamptonshire. In the last year alone the Specialist Palliative Care team had 15,923 contacts with the community of West Northamptonshire. 242 patients were cared for by the inpatient unit, and the Specialist Palliative Care Consultant recorded 1406 total contacts which equates to almost 30 per week. We also funded palliative care services for thousands of patients and their families including through Wellbeing Services, Bereavement Services, and Hospice@Home. THE ROLE We have an exciting opportunity for an administrator to join our growing and dynamic team, working closely with the Finance, Supporter Care and Income Generation teams. Key areas of responsibility include income processing, management of our donor CRM databases and administrating communications to all our supporters. KEY ACCOUNTABILITIES Maintaining the donor CRM database (Donorflex) with accurate records, including regular cleansing and updating. Efficient & effective processing of income from supporters (through cash, cheque, card, online giving, donation buckets/tins) and supporting banking administration Liaise with the  Income Generation team to ensure all donations are correctly coded. Provide administrative support for the management and organisation of collection tins and tubs, including tracking, distribution, and recording returns. Administration of thank you communications to all our supporters in a sensitive, timely manner. First point of contact for external enquiries, via telephone and email, and responding to supporter enquiries by phone and email promptly Ordering and distributing fundraising materials and resources, and assisting supporters throughout their fundraising journey Providing general administrative support to the wider organisation as required Any other tasks and responsibilities commensurate with the role and needs of the business QUALIFICATIONS, SKILLS & EXPERIENCE Proficiency in MS Office - essential Strong administrative skills, attention to detail and accuracy - essential Excellent communication and interpersonal skills including confidentiality - essential Ability to work independently and as part of a team – essential Work collaboratively with a diverse team across multiple sites - essential Experience of using CRM databases - desirable Previous experience of working within the not-for-profit sector – desirable