Job Description
Responsibilities will include:Front-of-house and reception support: welcoming visitors, artists, participants, partners and hirers in a professional and inclusive way. Customer enquiries: responding to enquiries by phone, email, in person and through online channels, and directing people to the right team member where needed. Event and workshop administration: supporting bookings, attendance lists, registration, participant communications and follow-up information for UKCCA activities. Participant and community support: helping learners, families, community groups and artists access information about programmes, workshops and events. Venue hire and room booking support: assisting with room enquiries, availability checks, booking records and customer communications. Ticketing or event registration support: helping customers book places, confirm attendance and receive event information. CRM/database and record keeping: maintaining accurate customer, participant, partner and booking records in line with data protection requirements. Marketing and communications support: helping prepare customer-facing information, newsletters, social media updates or website content under supervision. Feedback and evaluation: collecting customer feedback after workshops, events or hires and helping summarise common themes for service improvement. Complaints and issue handling: supporting the team to respond to simple customer issues, escalating more complex matters appropriately. Accessibility and inclusion support: helping ensure customers, participants and visitors receive clear information and appropriate support to access UKCCA activities. General administrative support: assisting the Executive Producer and Learning and Participation Project Manager with routine administration, filing, correspondence and meeting preparation.