1st Line Support Engineer

1st Line Support Engineer - Hybrid (2 days WFH) - up to 30K + 2x Overtime - Farringdon, London An exciting new opportunity has become available for a 1st Line Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate 1st Line Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. 1st Line Support Engineer experience: * Windows 7 and Windows 10 Operating Systems * Office 365 * Exchange 2007/2010/2013/2016 Mailbox Management * Active Directory Users/Computers Management * Basic Client-side Networking experience * Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met * Microsoft Office Applications * Prior experience working within a Managed Service Desk provider (beneficial) * Proven experience resolving incidents quickly by using remote support tools * Exposure to HP and Dell hardware. We are not expecting the 1st Line Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more! You will be self motivated 1st Line Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful 1st Line Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this 1st Line Support Engineer position or contact George Harvey at ITSS Recruitment for further details.